- Winner – HSJ Awards 2014 – Acute Sector Innovation What the Judges said – A patient-focused “virtual clinic” service at Glasgow Royal Infirmary and Stobhill Hospital’s minor injuries unit has freed up time for consultants and won the approval of patients. Since April this year, a seven-day-a-week virtual fracture clinic has catered for all emergency patients who can be allowed home but require a specialist orthopaedic opinion. The virtual review process means patients are triaged without having to come in to hospital, directed to sub-specialty fracture clinics or discharged with advice and a helpline number. All triaged patients are then telephoned by a senior nurse on the day of review. The system has cut the number of breaches of the four-hour waiting target in the emergency department by 60 per cent for orthopaedic patients. New fracture clinic attendances reduced by the same proportion. Of 929 surveyed patients, 87 per cent
reported satisfaction with their outcome and 89 per cent with the information provided.
- Three consultants have now been able to pick up new clinics, while two have developed a hip and knee school for patients undergoing arthroplasty. Over 60 hospitals have contacted the Royal Infirmary team to find out more about this innovation. Judges said: “The new model has delivered demonstrable operational, productivity and financial gain.”
- Chairman’s Award 2013 for “Clinical Practice”, NHS Greater Glasgow & Clyde,
- Director’s Award 2013 for “Culture”. NHS Greater Glasgow & Clyde. The “Virtual Fracture Clinic” team was recently awarded the NHS Greater Glasgow and Clyde Director’s Award for “Our Culture”. This award reflects the contribution of the whole team to the implementation and daily function of the virtual clinic.
- Finalist in the Outstanding Work
in the “IT-enabled change in healthcare” category of the EHI 2012 Awards